Made in Brooklyn, NY
646-801-4821
646-861-6198

FAQs

Grouping of frequently asked questions, with answers

CLICK THROUGH LHM’S FAQs, BELOW

  • GENERAL INFO
  • PRICING INFO
  • CUSTOMIZING

Our factory is located at 408 Troutman Street, Brooklyn, NY, for any sales materials, payment, or direct mail correspondence, please address to LionHeart Mirror & Frame Company, 257 Grand Street #1103 Brooklyn, NY 11211. Our telephone number is 646-801-4821, if you wish to send us a fax, Fax: 646-861-6198.

Generally no. However sending any catalogue is at the discretion of our team members, email team@lionheartmirrros.com. We take great pains, using a large part of our time and resources to protect our intellectual property and copyrighted designs, this requires said discretion when sending our catalog out to anyone that asks. Obviously designers that we have worked with can request as many catalogs as needed. Know that there is a $175 charge for our 2018 catalogue, which is refunded/credited to any order placed within a year of receipt.

We make it a point to accommodate tight schedules when needed. However playing it cool is great for the nerves, keeping in line with standard leard time, approvals, etc.

Six to eight weeks, ten to twelve for large quantities, large quantities would be two-hundred or more units.

As a policy we will not guess at any pricing. While our catalogue has a lineal footage price, it based on as shown, per size shown. And any and all sizes are not fixed by any means, there are typically only limitations to how large some of our glass framed mirrors can be made as a single piece. Once customization is confirmed, size, finish, etc – then a formal quote is sent, valid for six months.

Generally same business day, a quote will be returned.

Yes. Designer Net is 25% less retail.

Depending on availability of materials and adjustments agreed upon, such as value engineering, any mirror or frame can be discounted by a significant number or slightly, again this is why formal pricing is paramount.

Bulk pricing of multiple units of the same SKU, would obviously be competitively priced, with all the necessary approvals per standard. Some designs require significant depth and some material changes for bulk ordering, if not, there will be a considerable cost, quantity or not. Large orders can be crated individually or boxed, put in a skeleton crate, then palletized.

We always make sure that each work day starts early by making sure all priorities are met, we are a diverse group of skilled people so it is important that we support complex individual and group work styles, be it flow or work. As a focused team and factory/guild we are conscious of our costs, which helps with any efficiency. Our space is maximized, and we choose optimal work related time allocation, paying attention to show dates, approaching lead times, but again, we are all responsible for our time and location of work, engaging each project or order with dynamism, synergy and love of technological redundancies.

Generally 48 hours after receipt of order. We prefer to have a control and description of said control, if not we can still match any finish, though a physical sample or digital metric helps immensely. At the discretion of LionHeart team members, we will send out custom finishes without an order or deposit.

Generally 24 hours after receipt of order. We prefer to have a control and description of said control, if not we can still make any profile quickly, though a physical sample or digital metric helps immensely. At the discretion of LionHeart team members, we will send out custom profiles without an order or deposit.

Sustainable woods used, eco-friendly composites, including pulp resin, stonework, and recycling glass in our custom made electric kiln.

More questions? Need an answer re an inquiry that cannot be sufficiently answered by way of our website? Call or email us now.

Telephone: 1- 646-801-4821

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